Finding previous customer decisions
What did they actually agree to? Important details are buried somewhere in a long conversation.
For sales & customer-facing professionals
Customer questions, proposals, commitments and follow-ups can disappear into busy inboxes. CommsRadar helps you understand your conversations and find the information that keeps work moving.
Launching soon — register your interest for early access.
A customer conversation, understood
Dana · Alder & Co
Needs action“Can you confirm the revised proposal includes onboarding?”
You
Sent“Yes — confirmed, sending the updated PDF today.”
Dana · Alder & Co
Tasked“Great. Also, does the price cover the second team?”
Illustrative conversation · Fictional customer
What did they actually agree to? Important details are buried somewhere in a long conversation.
Customers ask for information, updates or decisions — and each of those requests needs tracking until it's done.
A work address, a personal address, maybe a shared one you're authorised to use. Checking them all interrupts real work.
Manually digging through older messages steals time from the customer in front of you.
Ask the conversation, don't excavate it
Ask questions across the email you can access — answers come with links to the source messages.
Long threads, short summaries
AI summarises eligible conversations so you can catch up in seconds before a call.
Follow-ups that can't hide
Move anything awaiting action into Tasked. A customer reply brings it straight back to your inbox.
Every account, one list
Gmail, Outlook and IMAP accounts together, each email marked with the mailbox it belongs to.
Commitments you can find again
File closed conversations under your own labels so decisions stay findable months later.
Dana replies to your proposal thread. CommsRadar labels it Needs action and summarises it before you open it.
Locate what the customer asked for last time without re-reading every message — each point links back to the source email.
Move it into Tasked and add a note recording the next action: “Send revised proposal including onboarding by Thursday.”
Set the task to In progress while you prepare the revision. The status and note history stay with the conversation.
Send the revised proposal with Send & Task if it still needs attention, or Send & File when it's done. In a multi-member workspace, you can also delegate the follow-up to a colleague.
“What did this customer ask us to include in the revised proposal?”
“Dana asked for two things: onboarding to be included in the price (12 March), and confirmation that the second team is covered (18 March).”
Illustrative answer — each point links to the source email. CommsRadar is not a CRM: no pipelines, forecasting or sales automation.
A natural fit
Teams supports four connected email accounts with every feature included, and Expansions add more accounts as your pipeline grows.
See full plan detailsA little more clarity
No. CommsRadar doesn't replace your CRM — there's no pipeline, forecasting or sales automation. It makes the email side of customer work faster: finding decisions, tracking follow-ups and understanding long conversations.
Yes. Ask a question in plain language and CommsRadar answers from the email you can access, with links to the source messages so you can verify before you reply.
It waits in your Tasks view with its notes and status, out of your inbox but never lost. When the customer replies, the conversation returns to your inbox automatically.
Teams (€19/month) supports four connected email accounts — work, personal and any shared addresses you're authorised to use. Each Expansion (+€10/month) adds one more account, one user and 20 AI actions.
CommsRadar is launching soon. Register your interest and we'll be in touch.
Launching soon — register your interest for early access.